Kristen Dorsey Designs jewelry is designed to delight the customer with high quality craftsmanship and beautiful, unique design. Due to the organic nature of the natural stones used, your order may be slightly different from the photos. We do accept repairs and modifications. Additional repair fees may apply. If you are not fully satisfied with your purchase you may return your order for a full refund or for store credit within two weeks from the date you received your order, as long as your order and packaging is intact and in the original condition. Please email us at firstname.lastname@example.org to begin your return/exchange process.