Terms & Conditions
Orders: All orders may be placed through our store. Many designs are available in custom stone and metal options. We also specialize in custom designs and custom wedding jewelry. For inquiries please contact us at firstname.lastname@example.org. Most orders ship within one to four business days. We ship via USPS priority flat rate. Please be sure to enter in an accurate shipping address when placing an order. All pieces are hand crafted in our Los Angeles studio and as a result, no two pieces are exactly alike. Slight variations may occur and may differ from the images on the site. We are always happy to provide additional information and images if available about specific pieces.
Repair Policy: All repairs are free of charge for up to one year after purchase. When you need a repair, please send us an email through the contact form and we will be in touch with mailing instructions for your repair. Customers with repairs are responsible for their own shipping costs.
Price Adjustments: Prices are subject to change due to the continuous change in price of stones and metals. Kristen Dorsey Designs is unable to offer price adjustments.
Jewelry Storage: To reduce tarnish on metals, store your jewelry in sealed plastic bags and or anti-tarnish pouches.
Jewelry Care: Keep jewelry away from water, chlorine, and perspiration. After time all jewelry is susceptible to tarnishing. To remove tarnish, gently brush the jewelry with an old toothbrush dipped in a sudsy ammonia /warm water mix. Rinse thoroughly with warm water. Ammonia is a degreaser and will remove the build up of oils and acids from human hands that can accelerate the tarnishing process. For jewelry with pearls, take care not to expose the pearls to the mixture (use a Q-tip on the metal instead of a tooth brush). Liquid dip cleaners or polishing cloths with cleaning solutions can be purchased from a local jewelry store or from the following suppliers: www.riogrande.com
Plated Jewelry: Some of our designs are rose gold or black rhodium plated. Our plating is done in small batches and colors may vary. Depending on how much wear a piece gets, plating will wear overtime. Pieces may be re-plated as needed. Additional charges will apply. Please contact us for questions about your plated jewelry.